Privacy Policy

1. Introduction

Rely Tech Serve ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website relytechserve.com or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Rely Tech Serve is the data controller for the personal data we process. Our contact details: info@relytechserve.com, Brookfield Court Selby Road, Garforth, Leeds, United Kingdom, LS25 1NB.

3. Information We Collect

We may collect the following types of information:

• Contact form data: Name, email address, company name, and message when you submit our contact form
• Technical data: IP address, browser type, device type, pages visited, and referral source (via cookies and analytics)
• Communications: Records of correspondence when you contact us

4. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services
• Send relevant marketing communications (with your consent)
• Analyse website usage to improve our site and services
• Comply with legal obligations
• Protect against fraud and misuse

5. Legal Basis for Processing

We process your data based on: (a) your consent (e.g. contact form, marketing); (b) performance of a contract; (c) our legitimate interests (e.g. website analytics, security); and (d) legal obligations.

6. Cookies and Analytics

We use cookies and similar technologies. For full details, please see our Cookie Policy. We use Google Analytics to understand how visitors use our website.

7. Data Sharing

We may share your data with: (a) service providers (e.g. Formspree for contact forms, Google for analytics) who process data on our behalf; (b) professional advisers where required; and (c) law enforcement when legally required. We do not sell your personal data.

8. Data Retention

We retain contact form submissions and communications for as long as necessary to fulfil the purpose or as required by law. Analytics data is typically retained for 26 months. You may request deletion of your data at any time.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (in certain circumstances)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise these rights, contact us at info@relytechserve.com.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, or misuse. However, no transmission over the internet is completely secure.

11. International Transfers

Some of our service providers (e.g. Google, Formspree) may process data outside the UK. We ensure appropriate safeguards (e.g. adequacy decisions, standard contractual clauses) are in place.

12. Changes

We may update this Privacy Policy from time to time. The "Last updated" date indicates when changes were last made. We encourage you to review this page periodically.

13. Contact

For privacy-related enquiries, contact us at info@relytechserve.com.