Trust and safety are table stakes for marketplaces. Fraud, bad actors, and disputes destroy trust and growth. Here's how to build robust systems.
Verification
Verify identity and business for sellers. Use KYC and document checks. Require bank and tax info. Block high-risk users.
Fraud Prevention
Use ML and rules to detect fraud. Monitor transactions for anomalies. Chargebacks and returns are signals. Integrate with fraud tools (e.g. Sift, Forter).
Dispute Resolution
Clear policies for returns, refunds, and disputes. Mediation and escalation paths. Automated resolution where possible. Human review for complex cases.
Rely Tech Serve helps with trust and safety strategy. Contact us for support.