eBay's feedback and seller rating system affects visibility, fees, and account health. Here's how it works and what it means.
Feedback Score
Buyers leave positive, neutral, or negative feedback. Your score is the net of positives minus negatives. High score (98%+) signals trust. Low score hurts search and can trigger restrictions.
Seller Performance Standards
eBay tracks defect rate, late shipment, and return rate. Defects include negative feedback, cases, and policy violations. Stay below thresholds to avoid downgrades.
Improving Performance
Ship on time, communicate clearly, resolve issues quickly. Use tracking and upload promptly. Respond to cases within 24 hours. Follow up after delivery for feedback.
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