As AI becomes embedded in eCommerce, new security risks emerge. Here's what merchants should understand to adopt AI safely.
Prompt Injection
Attackers can inject instructions into AI systems through user input—product reviews, chat messages, or API calls. The AI may leak data, alter behaviour, or perform unintended actions. Use input sanitisation and output filtering; separate instructions from user data.
Data Leakage
AI models can memorise and regurgitate training data. Don't feed sensitive customer or business data into public APIs without safeguards. Use dedicated instances, fine-tune on synthetic data, or redact sensitive fields.
Over-Permissioned Agents
AI agents with broad access to orders, payments, or inventory can cause harm if misdirected. Apply least-privilege: give agents only the access they need. Monitor and audit agent actions.
Adopting AI safely requires governance and monitoring. Contact us for AI security consulting.